IASO Online Backup

IASO is one of the leading brands in Hybrid Cloud Backup, Disaster Recovery Software and cloud storage for managed services providers (MSPs), large enterprises, telecommunication- and hosting providers. We help our partners successfully go-to-market in the SOHO and SMB market space.

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No other online backup software company offers True Delta backup, which signifincly increase backup and recovery times. Learn more by watching the following short video.


In a GFI Software survey of 200 IT pros at SMB shops, only 47% of shops did daily backups 16% did them 2-4 times a week, and 17% did them only once a week. For 32% of respondents, they didn't do backups every day because "it's not an efficient use of my time." And 9% said they didn't have room for their backups. A solid 31% said they wished their backups were more efficient.

These problems can all be solved with Deep Deduplication, which turbo charges your backups. With IASO Deep Deduplication, only changed blocks within files are sent over the network during online backup, and for most restores. That means backups are dramatically faster, so they can be scheduled when it makes most business sense, not just when the network isn't busy. And it means backups can be done far more frequently, so your backup contains critical recent data.


Many in IT believe their data is protected just because it is backed up. Unfortunately this isn't always the case, especially if that backup is done to tape. Backup tape is far from foolproof. In fact, experts say that in 42% to 54% of all cases, backup tape ultimately fails. In the average data center backups only work around 85% of the time


The Health Insurance Portability and Accountability Act of 1996 (HIPAA) doesn't just apply to hospitals and doctors' offices, but can come into play with anyone even tangentially involved in health care. This includes service providers such as VARs and MSPs.


Backup is a world-wide business, and many companies are global entities. Fortunately for customers and the resellers such as VARs and MSPs that sell to them, IASO backup can be localized. This can even be done for a customer for geographies that don't yet have a local version.


Professional Services Automation (PSA) is a godsend for partners such as MSPs, freeing them from many mundane tasks and allowing them to focus on technology, services and cultivating customers.

IASO integrates tightly with PSA tools from leading vendors like ConnectWise and Autotask, and automation tools from Parallels. And IASO hybrid cloud backup can be overseen and controlled by GFI's popular remote monitoring and management (RMM) tool. Taken together, these partnerships and integrations allow partners to automate billing and closely monitor storage utilization.


While mostly known for virtualization, Parallels also has a powerful automation platform for deploying and consuming cloud services. IASO tightly integrates with Parallels in a number of ways to automate and simplify the delivery of IASO. First Parallels can be used to package IASO for use in the cloud. For partners, cloud services supported by Parallels packaging can all appear as one, vastly easing management and use. This way your e-mail service running alongside IASO Cloud Backup seem to come from the same place.


Your backup is only as safe as the cloud that contains it. With IASO, many customers choose a hybrid approach where one tier of backup is on the premises and another tier in the cloud. On the cloud side, IASO has six state of the art data centers around the world - with more to come.

What makes the choice of datacenters unique is IASO saves the data where you want. By default IASO Cloud Backup saves the data in the geography where the data is created. For example when your customer resides in Canada, the data will be send to the data center in Canada. When your customer is based in The Netherlands, it will be send to our data center in The Netherlands. We already store data local in the following countries:

  • The Netherlands
  • United Kingdom
  • Germany
  • Canada
  • USA
  • Australia

However, with IASO you can pick where your data is stored if you have particular geographic or security needs. Data centers in the United States and Canada are SSAE16 SOC-1 Type II compliant, which means they can be audited based on internationally approved standards. The data centers used by IASO are secured to the highest possible standards. The secure data center locations are constantly guarded by highly trained security officers around the clock, 365 days a year. Physical security also includes the use of CCTV monitoring. And the centers are kept up and running thanks to backup generators. Data, meanwhile, is stored on redundant arrays in case of a disk failure. And every IASO data center is either SSAE compliant or ISO certified.


The quality of your cloud backup depends in large measure on the robustness of the data centers that contain it. One way to measure this is through certifications, and IASO data centers have plenty. In the United States and Canada, for instance, data centers are all SSAE16 SOC-1 Type II compliant, which means they can be audited based on internationally approved standards. 

And every IASO data center, no matter where in the world it is, is either SSAE compliant or ISO certified. 

  • ISO 9001 :2008
  • ISO14001:2004
  • OHSAS 18001:2007
  • ISO27001:2005
  • ISO50001:2011
  • PCI-DSS Chapter 9

Your customer takes the security of their data seriously. So do we (and so do you). By providing storage in geo-specific world-class data centers as part of your customer's backup solution, you not only ensure the security of your customer's data, but also their trust in you.


Mimic Data hosts its own IASO storage nodes in the Via West Data Center in Hillsobro Oregon

At a Glance

  • 50,157 Sq/Ft of raised flooring
  • 3960 kVA UPS Capacity and 2 (N+1) redudancy
  • 1680 tones of redundant cooling capacity
  • Gated vehicle entry and exit
  • 24x7 on premise recored video monitoring
  • 2 from factor secured access using biotmetrics and keycard

Customer Experience

  • 100% SLA for power, bandwidth and network services availability.
  • 24x7x365 on-site support from engineers with an average tenure of 3+ years.
  • One-stop ViaWest Technical Assistance Center (V-TAC) for remote support.
  • 29 telecommunication carriers ensure carrier-neutral IP bandwidth connectivity.
  • 80% first call resolution.
  • Customized Colocation Hosting and Managed Services for a total solution.
  • Dedicated client services manager for your duration as a customer.


  • SSAE 16 and ISAE 3402 Service Organization Control (SOC) 1 Type II, SOC 2 Type II and SOC 3 reports
  • PCI DSS, HIPAA, FISMA, NIST 800-52 and US-EU Safe Harbor Privacy framework
  • PCI and HIPAA compliant colocation


IASO offers different management tools depending on whether you are an IT shop, reseller/VAR, or MSP. IT pros and service providers can use the IASO Cloud Management Console to track their backups, including status, data on the latest backup, and to receive alerts when things are out of sorts - allowing for fast action.

The same is true for service providers, but here the systems of multiple customers can be managed from a single cloud management console. Reporting is a key function of the backup console. As a default, daily reports are sent out, though reports can also be scheduled more frequently or done on demand.

The console is designed for remote use, where IT or providers can intimately manage either on-premises backup over the LAN or the Internet, or handle cloud backups remotely. Remote commands offer an alternative to the Web console. These remote commands can launch, cancel or stop both backups and restores - and all this can be done without having to log into client systems.


For MSP, IASO additionally offers the Cloud Management Console. With this dashboard, MSPs can fully monitor and manage backups, set up schedules, and automate backup processes. This monitoring is critical, as it can insure the backup was successful and the data is safe and secure. IASO is designed to automate management and processes as much as possible, negating the need for admins to constantly monitor the console, and manually kick off backups or restores. This automation makes both IT and IASO partners vastly more efficient.

IASO management tools are far from standalone but are integrated with key third party tools. First and foremost, the IASO management works closely with GFI MAX Remote Monitoring, a key MSP remote monitoring and management (RMM) tool. It also integrates with software from Autotask, ConnectWise and Parallels.


Server backups are the bread and butter of any data protection installation. Servers are where all the current, recent, and often older data resides. Not just that, but the server is where the applications, operating systems, configurations and system state sit. Protecting these assets is job number one for any IT professional or solution provider. IASO handles all these duties with aplomb.

One main benefit is that IASO backups and restores are both super-fast thanks to Deep Duplication. This means that only changed blocks, and not even just changed files, are sent over the network for most backups. This means you can backup when you want and how often you want so the server backups are always fresh. Even open files can be backed up using Windows Volume Shadow Copy (VSS).


A good backup is one thing - but a great restore is even better. IASO not only restores the data, with the help of the SystemState plug-in, It can also automatically backup and then restore the system state of a Windows server. This enables bare-metal restore where you can restore to an unconfigured server because the backup includes all the information to set up the machine and move the data over, resulting in a ready to go backup server. Servers aren't just physical anymore - but just as often virtual. IASO can do hot backups of the two leading hypervisor tools, VMware and Microsoft Hyper-V.

IT and service providers will find it easy to backup just the way they want. Setup is done through an easy Web interface, and you decide what to backup using a tree display of the file system. For specific applications such as Oracle, MySQL, Exchange and SharePoint, you can access the specially-made IASO plug-ins. Just as important, you can choose what not to back up, for instance blocking the backup of video files, music, or temp files. And to make sure server backups don't interfere with network use, users can throttle back or expand the amount of bandwidth dedicated to backup traffic.


Rare is the IT pro who ignores server backup. But often individual workstations, especially those in the field, home offices and satellite facilities are neglected. The data on these PCs and workstations is far from inconsequential. Important projects, critical documents, and irreplaceable creative work are all stored on these machines. Even workstations in the home office or headquarters are too often overlooked, despite being tied directly into the corporate network and interacting closely with company servers. This is not just bad backup practice, but for companies covered by compliance rules, a huge legal and financial liability.

For headquarters and large operations, workstations should be backed to an in-house system, a backup server, NAS, SAN or other approach. The second tier makes the most sense is in the cloud, where it is secure, and guaranteed to be available when time comes to restore. This is called hybrid cloud backup, otherwise known as disk-to-disk-to-cloud (D2D2C).


IASO workstation backup solutions, while it can right up to supporting huge telcos and cable companies, is so easy to install that end users can handle it themselves. Even more important, IT or a service provider can automatically install the backup software on client machines. At headquarters these installs can be pushed out over the local area network (LAN). This workstation backup installation is inclusive, consisting of setting up user names, user passwords, and defining the encryption keys. Once installed, software updates will be sent out automatically once approved by the administrator in charge of backup.


IASO seamlessly integrates with

  • Windows®
  • Linux®
  • OS X® platforms

Applicaton Support includes:

  • Microsoft® Exchange
  • Hyper-V®
  • VMware®.
  • SharePoint®
  • SQL Server®
  • MySQL®
  • Oracle®


Partners are already selling the value of IASO virtual disaster recovery. "IASO Cloud Backup's Virtual DR technology is a tremendous competitive differentiator," said Thomas Campbell, product manager, Redstor Limited, an IASO partner.

"It expedites data recovery in the event of a system failure, and it's extremely flexible. Users can restore to a flat file, so they don't need a full VMware estate to benefit from this functionality. Additionally, we now have the opportunity to offer standby VMs to our customers. In the event of a disaster, the machines simply need to be turned on and customers will have immediate access to their servers. This combination of innovation and flexibility truly keeps data protected and available when companies need it most."

Virtualization is one of the best things ever done for servers, as they allow one physical server to act as several, dramatically lowering computing costs and boosting efficiency. And in case of data restore, virtual disaster recovery is.

IASO can back up physical servers and workstations and VMware 4.0, 4.1, 5.0 and later versions virtual machines. When it comes time to restore, IASO also supports the fast-rising Microsoft Hyper-V hypervisor. Here IASO can back up virtual machines based on Hyper-V Cluster Shared Volumes (CSV).IASO can reinstall the VM-image and related snapshots to either the original VMware host or to a new host.

For smaller incidents, IASO can restore a single file from a VMware image. This technology can form the basis of a Virtual Disaster Recovery (VDR) service, where service providers can create offerings that let IT recover from data loss in minutes from the cloud. Here a failed Windows Server can now be recovered to VMware or a VMDK.


In the early days of backup IT had to restore data to an identically configured server. That meant IT often had to buy extra servers, set them up identically, and keep them until they were needed to restore a broken machine. This not only costs money, but IT ended up putting older server technology online in the event of a catastrophic server failure. Bare Metal Recovery (BMR), also known as Bare Metal Restore, overcomes that problem.

 With Bare Metal Restore or Recovery, one can take a commodity server, and restore not just the data, but the supporting environment such as operating system and software. This approach automates the process of recovering a system because you don't need to preload your backup software or OS.

 With Bare Metal Restore or Recovery, the data backup already includes all the software components needed to rebuild the server, and can apply these components to a new piece of hardware.


Hybrid cloud backup is today's hot ticket when it comes to data protection and disaster recovery. Here you maintain a local disk backup in your shop, but have an additional tier in the cloud. Sounds simple. But to work properly you need the right technology that can keep these two backup systems in total sync. IASO solves this problem with Local Speed Vault, a software tool that backs your data to the cloud and your local disk at the same time. The local storage/backup tier can be on an array of devices, including a network share, USB drive, Network Attached Storage (NAS), or a client machine.

Local Speed Vault can keep backups in sync even if there are connectivity issues. For instance, if the remote backup is unavailable, say the WAN or Internet connection is down, IASO will automatically cache your data, and update the remote backup location when the network comes back up, keeping the two backup copies synchronized.

IASO offers further magic when it comes time to restore your data. Since you have two places to restore from, IASO will help figure out the best way to restore, be it over the LAN or from the cloud. If speed is of the essence, and the data sets are large, restoring locally is best. If that backup isn't available due to internal network issues, a disk crash, or disaster, you can get your data back from the cloud. And if your users are remote, say in a satellite office, the cloud is probably the best bet to backup your data online.


When it comes to backup, two issues are of paramount importance - the speed of backup and the amount of data that needs to be regularly backed up. Fortunately these two issues are closely related, and in the case of IASO are solved with a single piece of technology called True Delta.

True Delta is magic that drives IASO deduplication, a process so efficient it is called Deep Deduplication. With IASO your initial backup is a complete copy of all your data. After that, True Delta kicks in and only sends new data across the network to be backed up, dealing just with the delta between the existing backup and fresh data.

Some deduplication techniques only back up new files, which is a big improvement over having to regularly do full backups. But files can be large, and even if there a trivial change to the content, the entire file has to be backed up.

True Delta, in contrast, works on the block level. That means it only has to deal with changes made within the file, and doesn't have to transmit the entire file. Even VMware backups are processed on the block level, meaning your virtual machine backups are also vastly faster. True Delta also works with Microsoft Exchange and SQL Server.


So how exactly does True Delta work? It is all based on a journal that tracks the backup set. All data in that journal that hasn't been changed will not be part of a new backup. The same holds true for restores. Data that is already on the system being restored will not be resent during recovery. IASO deduplication goes even deeper with True Delta Slicing. This technology implements three different deduplication technologies, including a static slicer, dynamic slicer, or a complete slicer. IASO applies different techniques depending on the size and type of the files needing backup.

Perhaps most important of all, the speed offered by True Delta offers tremendous flexibility in when backups are done and how often they are performed. In term of timing, because backups are now so fast, they no longer have to be scheduled off hours.

Frequency is a bigger deal. Most SMBs fail to backup their data every day, often out of fear of clogging the network or overstressing the disks. But with True Delta, you can do daily backups because you aren't processing all that much data. In fact, IASO only needs to send from 0.1% to 1% of the complete data volume in order to complete a daily backup. That means a terabyte backup volume can be kept up to date by just sending 1-10GB.

True Delta and related IASO compression techniques results in some pretty impressive speeds, such as the ability to process 9,000 files a second or 32.4 million files every hour.

True Delta advantages include:

Less disk needed for backups

Dramatically shorter backup windows

Ability to do more frequent backups, which means the backups are more current.

Less bandwidth required to transmit backup data.


Archiving is a requirement for those shops that fall under compliance regulations, such as HIPAA in the U.S., or similar rules in other countries that cover financial and health care related companies. What is a requirement for some, should be a best practice for others. A good archive means data you thought was insignificant two years ago can be retrieved when it suddenly becomes critical.

IASO is set up with a mechanism to clear certain files after 28 days. But it just as easy to archive these files just by marking backup sessions as 'archived'. Once so marked, this backup will never be deleted up to and until that designation is altered.

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